Integration Vtiger Phone calls with Duocom Telephony services.
Duocom is a Virtual telephony operator, with the purpose to create a new virtual service and adapt it to the particular needs of each client, providing great flexibility.
Integrate Duocom telephony with Vtiger through the Phone Calls module to make and receive calls, send SMS and store all the information related to a customer.
In order to use the Phone Calls module with Duocom, setup Duocom account and configure Call Flow according to your Business Process.
Phone Calls module is not readily available in Vtiger. It has to be installed manually to get started with the module. Follow these simple steps to install the module.
Locate Phone Calls and click Install.
After registering with Duocom, follow few simple steps to configure these in Vtiger CRM.
Select the Generic option from the drop-down and fill in all the necessary information.
In Outgoing calls section, enter the following details:
Note! Vtiger passes 3 parameters by default, to the configured endpoint
1. to - customer’s phone number
2. from - user’s office phone (mandatory field in My preference)
3. vtiger-secret - this parameter is passed in request headers
For each user who is allowed to handle incoming and outgoing calls from the CRM, the extension number should be configured in the User preferences page.
Note! Each user will have different extensions configured for them.
For example, Consider Configuring Office Number for Arjun Varma and Liam Mason
email@example.com - Office Number = 912345678.1
firstname.lastname@example.org - Office Number = 912345678.2
To activate the use of Vtiger in My Office Web follow these steps:
Enter details and save.
For more information, please visit - https://www.mioficinaweb.es/wiki/index.php/Vtiger#
To know more about features and benefits of this integration, please check Duocom + Vtiger CRM