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Images are not showing in Outlook

Troubleshooting tips if you are facing an error with images in your Outlook emails.
6 Dec, 2023 - Updated 7 months ago
Table of Contents

Why are images not showing in MS Outlook?

There can be multiple reasons why images might not be displayed in your Outlook emails. We have listed below a few ways you can resolve it.


Using Outlook in safe mode

If images are shown in safe mode, then the issue might be because of the add-ins. To learn more about this process, click here.


Reviewing internet settings

  1. Search Internet Options in the Start menu of your computer.
  2. Click the Advanced tab.
  3. Go to the Security section and enable the checkbox for Do not save encrypted pages to disk.
  4. Click OK.

Reviewing picture placeholder settings in Outlook

  1. Open Outlook and click New Email.
  2. Click File > Options > Mail > Editor Options.
  3. Go to the Advanced tab.
  4. Enable the checkbox for Show picture placeholders.
  5. Click OK.

Unblocking images for a single email

To unlock images in a single message that comes from a trusted source,

  1. Select InfoBar at the top of the message.
  2. Click Download Pictures.


  • If you preview a message and click Download Pictures, then the image is saved automatically and displayed the next time you open the message.
  • If you click Download Pictures in an open message, you must first save the message to view the pictures the next time you open it. 

Unblocking images for all messages 

For Outlook 2016, 13, and 10:
  1. Click File tab > Options > Trust Center.
  2. Click Microsoft Outlook Trust Center Settings > Trust Center Settings
  3. Disable the Don't download pictures automatically in HTML e-mail messages or RSS items checkbox.​​​​​​
For Outlook 2007:
  1. Click Tools menu > Trust Center > Automatic Download.
  2. Disable the Don't download pictures automatically in HTML e-mail messages or RSS items checkbox.

Unblocking images from trusted senders or domains

You can mark known senders or domains as Safe Senders to unblock images sent by them.

  1. Open a message received from a known sender or domain.
  2. Do a right-click on a blocked image.
  3. Select one of the following options:
    • Add Sender to Safe Senders List
    • Add the Domain @domain to Safe Senders List

Other ways

Sometimes Outlook does not show images even though all the configurations are correct. In such situations, you can do the following:

  • Clear the Temp folder 
  • Use a valid Temp folder path
  • Repair PST file if corrupt
  • Forward your email to check if the images appear in the forwarded email
  • Disable firewalls and anti-malware
  • Try switching to a different network

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