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    Microsoft Teams and Vtiger CRM Integration

    This article will explain the benefits of integrating Microsoft Teams into your Vtiger CRM.
    R
    Rashmi Kashyap
    20 Jun, 2023 - Updated 3 months ago
    Table of Contents

    Introduction

    Microsoft Teams is a popular internal collaboration tool from Microsoft.
    With Vtiger CRM integration, Teams users can view contact and deal information directly in MS Teams Channel and Chat tabs. Additionally, Teams users can add dashboards to their Personal and Channel tabs.
     
    ​Microsoft Teams is used by over 100 million users across organizations in all industries. Using Microsoft Teams, you can
    • Create channels for topic-wise or group-wise collaboration. Channels are dedicated sections for a team to discuss a project, topic, etc. 
    • Collaborate in real-time with a chat-like interface within the channels.
    • Create online meetings and share screens with up to 10,000 participants.
    • Chat and make video calls with individuals.
    • Use virtual backgrounds that allow participants to place themselves ‘anywhere’ they want to be.
    • Get recording transcripts.
    • Use Sharepoint integration to access and store documents.
    Sign up for a new Vtiger CRM account for your business if you do not have one. 
     
    Here are a few benefits of Microsoft Teams & Vtiger CRM integration:
    • View your Tasks, Contacts, Deals, Cases, and CRM Dashboards directly in Teams within your group's Channel and Personal tabs. 
    • Ask Vtiger Bot for your agenda for the day.
    • Get Contact or Deal information by searching in Vtiger Bot.  

    Watch this video to know more about Microsoft Teams and Vtiger CRM integration.

    Activating Microsoft Teams in Vtiger CRM

    To activate Microsoft Teams and Vtiger integration, you need to do the following:

    1. Install the Vtiger CRM app in Microsoft Teams.
    2. Install the Microsoft Teams add-on in Vtiger.

    Installing Vtiger CRM App

    Follow these steps to install the Vtiger CRM app in Microsoft Teams:

    1. Log in to your Microsoft Teams account.
     
    1. Click on Apps.
    2. Search for Vtiger CRM.
     
     
    1. Click Add to Team to add the Vtiger page as a Channel tab. You can choose the page you wish to add, like Tasks, Deals, etc. 

    The Vtiger CRM app is now added to your MS Teams account.

    Installing Microsoft Teams Add-on

    Microsoft Teams add-on is automatically added if you sign up for Vtiger CRM from Microsoft Teams. You can manually install the Microsoft Teams add-on in the CRM only if you are an administrator.

    Follow these steps to install the Microsoft Teams extension in Vtiger CRM manually: 

    1. Log in to your CRM account.
     
     
    1. Click the User Menu on the top right corner of the screen.
    2. Click Settings.
     
     
    1. Go to Extensions.
    2. Select Extension Store.
     
     
    1. Search and install the Microsoft Teams extension.

    Microsoft Teams add-on is now installed in your CRM account.

     

    Note: If you have any doubts or concerns regarding Microsoft Teams, kindly contact support@vtiger.com. 

     

    Enabling Activity Feed Notifications in MS Teams

    The activity performed in Vtiger CRM is displayed in an activity feed in the MS Teams application. You can directly access the record in which the activity is performed via the MS Teams activity feed. 

    Note: The MS Teams application does not notify these activities by default. To receive these notifications, your admin must enable the activity feed notifications through the web. 

    Follow these steps to enable the activity feed notification.

    1. Log in to MS Teams Admin Centre.
     
    1. Click the Main Menu.
    2. Click Team Apps.
    3. Click Manage Apps.
     
    1. Search for Vtiger CRM.
    2. Select the updated version of Vtiger CRM. Application details are displayed.