Introduction

 

Microsoft Teams is a popular internal collaboration tool from Microsoft.

With Vtiger CRM integration, Teams users can view contact and deal information directly in MS Teams Channel and Chat tabs. Additionally, Teams users can add dashboards to their Personal and Channel tabs.

Microsoft Teams is used by over 100 million users across organizations in all industries. Using Microsoft Teams, you can

• Create channels for topic-wise or group-wise collaboration. Channels are dedicated sections for a team to discuss a project, topic, etc. 
• Collaborate in real-time with a chat-like interface within the channels.
• Create online meetings and share screens with up to 10,000 participants.
• Chat and make video calls with individuals.
• Use virtual backgrounds that allow participants to place themselves ‘anywhere’ they want to be.
• Get recording transcripts.
• Use Sharepoint integration to access and store documents.

Watch this video to know more about Microsoft Teams and Vtiger CRM integration.

Activating Microsoft Teams in Vtiger CRM

To activate Microsoft Teams and Vtiger integration, you need to do the following:

1. Install the Vtiger CRM app in Microsoft Teams.
2. Install Microsoft Teams add-on in Vtiger.

Installing Vtiger CRM App

Follow these steps to install the Vtiger CRM app in Microsoft Teams:

1. Log in to your Microsoft Teams account.

2. Click on Apps.
3. Search for Vtiger CRM.

4. Click Add to Team to add the Vtiger page as a Channel tab. You can choose the page you wish to add, like Tasks, Deals, etc. 

Vtiger CRM app is now added to your MS Teams account.

Installing Microsoft Teams Add-on

Microsoft Teams add-on is automatically added if you sign up for Vtiger CRM from Microsoft Teams. You can manually install the Microsoft Teams add-on in the CRM only if you are an administrator.

Follow these steps to manually install the Microsoft Teams extension in Vtiger CRM: 

1. Log in to your CRM account.

2. Click the User Menu on the top right corner of the screen.
3. Click Settings.

4. Go to Extensions.
5. Select Extension Store.

6. Search and install the Microsoft Teams extension.

Microsoft Teams add-on is now installed in your CRM account.

Actions Possible in Microsoft Teams

You can do the following from Microsoft Teams:

• Add Vtiger CRM’s Dashboards in your Team's Channel tab.
• Share Contact or Deal cards with your colleagues directly within the Channel conversation.

Follow these steps to share contact or deal cards:

1. On the Microsoft Teams home page, click Teams.
2. Click General.
3. Click the New Conversation button.

4. Click Team Owners.
5. Click on the Vtiger icon.
6. Select the Type of card to share.
7. Select the Card.

8. Click the Send icon.

• Converse via Vtiger bot to get Contact or Deal information from the Chat tab. 

Adding Vtiger Dashboard to your Team Channel

Follow these steps to add a CRM dashboard in Microsoft Teams:

1. Log in to your Microsoft Teams account.

2. Click on Apps.
3. Search for Vtiger CRM.
4. Click on Add to Team to add the Vtiger page as a Channel tab. 

5. Choose the page you want to add, like Tasks, Deals, etc, by clicking the + button.

6. Click Save.

Chatting via Vtiger Bot

From the Chat tab in Microsoft Teams, you can send commands to Vtiger Bot to retrieve information from CRM.

Follow these steps to add Vtiger Bot:

1. On the Microsoft Teams home page, click Chats.
2. Click Vtiger Card.
3. Click Chat.

The commands listed below are supported in Vtiger Bot:

1. My Agenda - You will see upcoming daily meetings. 
2. Search Contacts - You can search for a contact by First or Last Name, Phone number, or Email address of a contact. If multiple matches are found, Vtiger will return the one created first. For example, Search Contact John, Search Contacts john@testemail.com, etc.

3. Search Deals - You can search for a deal only by its Deal name. If multiple matches are found, Vtiger will return the one created first. For example, Search Deal Grasspods.

Similarly, you can fetch a record from other modules like Cases, Tasks, etc., using the command Search.

Deactivating MS Teams in Vtiger CRM 

To remove Microsoft Teams and Vtiger CRM integration, you need to do the following:

1. Uninstall the Vtiger CRM app from Microsoft Teams
2. Uninstall MS Teams add-on from Vtiger CRM

Uninstalling Vtiger CRM App

Follow these steps to uninstall the Vtiger CRM app from Microsoft Teams:

1. Log in to your Microsoft Teams account.

2. Right click on the Vtiger CRM app on the left panel.
3. Click Uninstall.

Vtiger CRM app is now uninstalled from Microsoft Teams.

Uninstalling Microsoft Teams Add-on

Follow these steps to uninstall Microsoft Teams add-on from Vtiger CRM:

1. Log in to your CRM account.

2. Click the User Menu on the top right corner of the screen.
3. Click Settings.

4. Go to the Extensions.
5. Click Extensions Store.

6. Search and open Microsoft Teams.
7. Click More Details.

8. Click Uninstall.

Microsoft Teams add-on is now uninstalled from Vtiger CRM.
 

Related Articles & Videos

• Using Teams Meetings in Vtiger CRM
• Intro video