How do I assign an Internal Ticket to a team in my company?

You can assign an internal ticket to a team by using the Group field. 

Follow these steps to assign an internal ticket to a team:

1. Log in to your CRM account.
2. Click the Main Menu.
3. Go to Service Desk.
4. Click Internal Tickets.
5. Open the internal ticket that you want to assign to a team.
6. Click the Details tab on the right sidebar.
7. Look for the Group field.
8. Select the team from the Group picklist.
9. Press Enter.