There are two default workflows related to the Internal Tickets module.
- Update Internal Ticket status to Closed: It sets the Status field of an internal ticket to Closed when the Actual Resolution Time is more than 15 days. It also notified the employee through an email.
- Send Satisfaction Survey: It sends a feedback/survey email to an employee when their internal ticket Status is set to Closed.
To learn more about Internal Tickets, click here
To learn more about Workflows, click here