FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
How are SLAs related to internal tickets?
Why are there no closed states in Internal Tickets?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the internal tickets created from the employee portal on the CRM?
What are the different statuses of an internal ticket?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to a team in my company?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

How many default workflows are there for the Internal Tickets module?

There are two default workflows related to the Internal Tickets module.
  • Update Internal Ticket status to Closed: It sets the Status field of an internal ticket to Closed when the Actual Resolution Time is more than 15 days. It also notified the employee through an email.
  • Send Satisfaction Survey: It sends a feedback/survey¬†email to an employee when their internal ticket Status is set to Closed.
To learn more about Internal Tickets, click here.
To learn more about Workflows, click here.
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