FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
How are SLAs related to internal tickets?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the internal tickets created from the employee portal on the CRM?
What are the different statuses of an internal ticket?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

How do I assign an internal ticket to a team in my company?

You can assign an internal ticket to a team by using the Group field. 

Follow these steps to assign an internal ticket to a team:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Service Desk.
  4. Click Internal Tickets.
  5. Open the internal ticket that you want to assign to a team.
  6. Click the Details tab on the right sidebar.
  7. Look for the Group field.
  8. Select the team from the Group picklist.
  9. Press Enter.
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