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Where do I create an SLA policy in the CRM?

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Follow the steps to create an SLA Policy:

  1. Sign In to your account.
  2. Click the User Menu on the top right corner of the screen.
  3. Click the Settings button.
  4. Look for the Support section.
  5. Select SLA Policies.
You can create new SLA Policies here.
To know more about SLA Policies, click here.
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