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My SLA policy is based on Business Hours. What will happen if I don't set SLA Targets?

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It is important to set SLA targets when an SLA is based on business hours. This helps as SLA targets are not included in the case response time calculation during non-business hours, holidays, or when the issue is waiting for an input from the 3rd party or the customer.
To know more about SLA Policies, click here.  
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