Home  >   FAQs   >  My case is in New status, what will the SLA timer do??

My case is in New status, what will the SLA timer do??

Table of Contents

When a case is in the New, Open, or Assigned status, the SLA timer starts and displays the time remaining before the SLA target is violated.
To know more about Cases, click here.
To know more about SLA Policies, click here.  

Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.