FAQs in this section
How do I change the metrics on the Chat Insights page?
Table of Contents
You can change the metrics and personalize your view using the Filters section on the Chat Insights page.
You have an option to view the metrics filtered by time period, groups, and agents. For example, you can view your team's performance or the performance of a specific agent inthe last two weeks.
Note: The filters that you set are applied to all the charts and metrics in the module.