FAQs in this section
How do I export a chart from Help Desk Insights?
How do I access Help Desk Insights?
Is Help Desk Insights available in all Vtiger editions?
How do I filter data shown on the charts in Help Desk Insights?
How do I perform actions on the widgets in Help Desk Insights?
How do I see the current year's metrics in Help Desk Insights?
How do I print charts from Help Desk Insights?
What is Help Desk Insights?
What are Real Time Metrics?
What does the First Response chart show in Help Desk Insights' Real Time Metrics?
What does the Case Backlog chart show in Help Desk Insights' Historical Metrics?
What are Historical Metrics?
Table of Contents
Historical Metrics show data gathered over a period of time, such as an agent’s performance from time A to time B, average first response time, etc.
To learn more about them, click here.
To learn more about them, click here.
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