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What is the 'Conversations by hour' widget?

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The 'Conversations by hour' widget is a bar chart that shows the data on the average response time (in secs) to the average chats count per hour.
Metrics shown:

  • Average Received 
  • Average Missed 
  • Average Response Time
Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.
To know more about Chat Insights, click here.
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