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What is the 'Chat duration by agent' widget?

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The 'Chat duration by agent' widget is a bar chart that shows the average duration spent by each agent on Web Chats. You can find other metrics when you hover over each agent's name.
Metric shown: Average Duration

Note: You can hover on a chart on a widget to see the in-depth information related to conversations, agents, etc.
To know more about Chat Insights, click here.
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