FAQs in this section
What are SMS campaigns?
In which editions is SMS Campaigns available?
What is the process of sending an SMS campaign?
How do I configure an SMS provider?
How do I access the SMS Campaigns module?
How do I install SMS Campaigns?
What is the Test button in SMS campaigns used for?
Can I see an SMS campaign's statistics after it is sent?
What do the different SMS campaign stasuses mean?
Can I send an SMS campaign to any phone number in my contact list?
Can I send an SMS campaign to all my contacts?
Can I test an SMS campaign before sending it?
Where can I find SMS Campaigns after installing the extension?

What are the steps to create an SMS Campaign?

You can create an SMS campaign after installing its extension and configuring an SMS provider.
To learn more about them, click here.
Follow these steps to create an SMS campaign:
  1. Click the Main Menu.
  2. Go to the Marketing tab.
  3. Select SMS Campaigns.
  4. Click the +Create SMS Campaign button.
  5. Enter the following information:
    • Campaign Name - This is the name of the SMS campaign. It is recommended that the campaign name must be specific to distinguish it from the other campaigns.
    • Assigned To - This is the user or group to whom the SMS campaign is assigned or the SMS campaign owner.
    • Select marketing list - This is the list of users to whom you want to send the campaign. You can select an existing marketing list from the drop-down or create a new one by clicking the Create New Marketing List button. To learn how to create a marketing list, click here.
    • Add Fields - You can add field names to the SMS body with the help of merge tags. For example, if you add the merge tag $contacts-firstname$, the tag is replaced with the contact’s first name saved in the CRM.
  6. Click the Send button to send the campaign to the marketing list.
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