FAQs in this section
What is MS Teams?
What are the benefits of MS Teams and Vtiger CRM integration?
How can I activate MS Teams in Vtiger CRM?
How can I install the Vtiger CRM app in MS Teams?
Can I install the MS Teams add-on manually?
How can I install the MS Teams extension manually in Vtiger CRM?
What can I do using the Vtiger CRM app in MS Teams?
How can I add Vtiger Dashboard to my team channel?
How can I deactivate MS Teams in Vtiger CRM?
How can I uninstall the Vtiger CRM app in MS Teams?
How can I uninstall the MS Teams extension in Vtiger CRM?
Can I do host meetings using MS Teams?
How can I activate Teams Meetings in Vtiger CRM?
How can I create a Teams Meeting from the Events module?
What happens to the participant status in Teams Meeting when an event is marked as held?
Can I get the recording link of the Teams Meeting?
How can I create a Teams Meeting from the Contacts module?
How can I send a Teams Meeting from Emails?
What is the use of Chat tabs in MS Teams?
How can I access Teams Meetings in the CRM?
How can I deactivate Teams Meetings in the CRM?

How can I create a Teams Meeting from the Web Chats module?

Follow these steps to create a Teams meeting from the Web Chats module:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Help desk.
  4. Select Web Chats.
  5. In the live chat console, click on any conversation.
  6. Click on the More icon on the top right of the conversation.
  7. Select the Schedule Conference option in the dropdown.
  8. Fill the following details in the Schedule Conference window:
    • Subject 
    • Activity Type - Teams Meeting
    • Start Date
    • Start Time 
    • Duration 
  9. Click Add.
  10. You can send the Teams Meeting link from:
    • the conversation in Web Chats
    • an Email compose window
To know more about MS Teams integration, click here.
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