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How do I check If I have correctly added the Vtiger CNAME record to my domain name to send email campaigns?

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Follow these steps to verify if you have added the Vtiger CNAME record correctly:

  1. Visit this URL https://mxtoolbox.com/CNAMELookup.aspx.
  2. Enter domain name specified in this format - ecm-bounces.mydomainname.
    1. Replace mydomainname with your domain name.
    2. In this example, we are replacing mydomainname with vtiger.com.
  3. After replacing mydomainname with vtiger.com, look up the CNAME record.
  4. Enter ecm-bounces.vtiger.com.
  5. Click CNAME Lookup.
  6. Results show the CNAME record is pointed to ca.vtiger.email without any errors. Refer to the screenshot below.
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Note: A CNAME record is mandatory if you are using Vtiger email campaigns.

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