Home  >   FAQs   >  How do I check If I have correctly added the Vtiger CNAME record to my domain name to send email campaigns?

How do I check If I have correctly added the Vtiger CNAME record to my domain name to send email campaigns?

Table of Contents

Follow these steps to verify if you have added the Vtiger CNAME record correctly:

  1. Visit this URL https://mxtoolbox.com/CNAMELookup.aspx.
  2. Enter domain name specified in this format - ecm-bounces.mydomainname.
    1. Replace mydomainname with your domain name.
    2. In this example, we are replacing mydomainname with vtiger.com.
  3. After replacing mydomainname with vtiger.com, look up the CNAME record.
  4. Enter ecm-bounces.vtiger.com.
  5. Click CNAME Lookup.
  6. Results show the CNAME record is pointed to ca.vtiger.email without any errors. Refer to the screenshot below.
​​​​​​​

Note: A CNAME record is mandatory if you are using Vtiger email campaigns.

Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2023 Vtiger. All rights reserved.