FAQs in this section
How to check/test for an SPF record on a domain?
How to check/test DKIM records for my domain?
How do I check If I have added the Vtiger SPF record to my sending domain correctly?
How do I check If I have correctly added the Vtiger CNAME record to my domain name to send email campaigns?
How do I check if I have published the correct Vtiger DKIM record in the sending domain?
How can I ensure my email content is relevant to recipients?
How does Vtiger CRM simplify the opt-out process?
How can Vtiger CRM help with managing marketing lists?
What does a spam score indicate?
How do I use MailTester to check my email spam score?
How can I send my email campaign to the AboutMy.email contact in Vtiger CRM?
How can I add MailTester’s email address as a contact in Vtiger CRM?
What tools can I use to check if my email will be flagged as spam?
How does a custom domain improve email deliverability?
Should I send a test email before launching my campaign?
Why are my Gmail emails ending up in spam, and how do I fix this?
Why are my emails being flagged as spam in Outlook, and how do I resolve this?
What can I do to make sure my emails don’t bounce?
How do I know if my emails are not being delivered?

How to check/test my CNAME record in email campaigns?

To check or test if you have published a CNAME record correctly on a domain, you can verify CNAME from the following website, https://mxtoolbox.com/CNAMELookup.aspx.

The string to use is ecm-bounces.domain-name. For example, we will replace domain-name with vtiger.com.
  1. Enter the following text in the CNAME Lookup field: ecm-bounces.vtiger.com
  2. Click CNAME Lookup
The screen will display the results in this format - The canonical name of ecm-bounces.vtiger.com is ca.vtiger.email.

Note: In Vtiger, we recommend you use CNAME records to authenticate emails from Email Campaigns. CNAME is mandatory for email campaigns.
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