How do I set up a meeting with a customer from the chat window and send them a Google Meet link?

You can set up a meeting with a customer you are interacting with and also send them a Google Meet link directly from the chat window. 
Follow these steps to schedule a conference (meeting) from a deal record:

1. Log in to the CRM
2. Go to the Main Menu
3. Click Help desk
4. Click Customer Issues > Live Chats
5. When a customer starts a chat, accept the chat.
   1. Click More (⋮), more icon to display the drop-down
   2. Select Schedule Conference
   3. Fill in the following details in the Schedule Conference window
      1. Subject – The subject reflects the chat number, customer name, and the agent name
      2. Start Date - Enter the start date
      3. Start Time - Enter the start time
      4. Duration - Enter the estimated duration of the meeting
      5. Click Add
6. You can send the Google Meet link:
   1. Directly from the Chat window
   2. Via Email