How do I add FAQs in the FAQ editor?

Follow these steps to add an FAQ:

1. Log in to the CRM.
2. Click Main Menu.
3. Go to HelpDesk.
4. Go to Agent Enablement.
5. Click FAQ. The FAQ module opens.
6. Click +Add FAQ. The Add FAQ window opens.
7. Enter or select the following:
   1. Question: Type the question.
   2. Answer: Type the answer.
   3. Question Variants: Type the question variants. This will help the Chatbot pick the answers from similar questions asked by users. 
   4. Status: Select the status from the drop-down.
   5. Category: Select the category to which the FAQ belongs.
   6. Version: Select the version of the CRM from the drop-down.
   7. Feature: Select the feature for which the FAQ is added.
   8. FAQ Visibility: Select the visibility from the drop-down.
8. Click Save.

If the FAQ was successfully added, you will find it in the  FAQ List View.
Click here to learn how to add FAQ.