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How do I add FAQs in the FAQ editor?

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Follow these steps to add an FAQ:
  1. Log in to the CRM.
  2. Click Main Menu.
  3. Go to HelpDesk.
  4. Go to Agent Enablement.
  5. Click FAQ. The FAQ module opens.
  6. Click +Add FAQ. The Add FAQ window opens.
  7. Enter or select the following:
    1. Question: Type the question.
    2. Answer: Type the answer.
    3. Question Variants: Type the question variants. This will help the Chatbot pick the answers from similar questions asked by users. 
    4. Status: Select the status from the drop-down.
    5. Category: Select the category to which the FAQ belongs.
    6. Version: Select the version of the CRM from the drop-down.
    7. Feature: Select the feature for which the FAQ is added.
    8. FAQ Visibility: Select the visibility from the drop-down.
  8. Click Save.
If the FAQ was successfully added, you will find it in the  FAQ List View.
Click here to learn how to add FAQ.
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