How do Merge Fields in the Prompt Builder and Data Templates enhance customer interaction?

Merge Fields in the Prompt Builder and Data Templates significantly enhance customer interaction management by allowing seamless integration of personalized information into prompts without needing separate data templates. This streamlines customer service by enabling quick access to relevant data directly through AI assistants or chatbots, such as deal summaries, customer risk identification, and order status updates. By automating these processes, Merge Fields helps deliver timely and accurate responses, improving efficiency and customer satisfaction.