FAQs in this section
How do Merge Fields in the Prompt Builder and Data Templates enhance customer interaction?
Why should I want to integrate Merge Fields into Prompt Builder?

What functions can I perform using the Merge Fields tab?

You can perform various functions like:
  • Request a summary of a deal or contact
  • Identify customers who might be at risk
  • Find the best references for a particular deal to share with a customer
  • Enable your customers to check the status of their case or order
  • Let customers inquire about when a task will be completed
  • Request a summary of a deal or contact
  • Identify customers who might be at risk
  • Find the best references for a particular deal to share with a customer
  • Enable your customers to check the status of their case or order
  • Let customers inquire about when a task will be completed
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