How do I access and customize Audit Forms in the CRM?

Follow these steps to customize the Audit Form:

1. Log in to the CRM. 
2. Go to the Main Menu.
3. Go to the Service desk > Quality Audit.
4. Select Audit Forms.  The Audit Forms page opens.
5. Click Settings. 
6. Select Audit Forms Fields & Layout. The Module Layouts & Fields page opens.
7. Enter or select the following details to customize the Audit Forms:
   1. Default View Layout 
   2. One View

To learn more about Module Layouts & Fields, click here.