FAQs in this section
How does Vtiger CRM track customer emotions?
Which customer interactions are tracked to build an emotional journey?
How are email sentiments tracked?
How can I attach en emotion to an event?
Where can I view emoticons?
What are customer journeys?
What are the benefits of emotional journeys?
What are the benefits of customer journeys?

What are emotional journeys?

Emotional journeys reflect a customer’s experience throughout the sales cycle. They highlight both positive and negative experiences of the customer. This helps sales reps take proactive measures toward improving customer experiences. For example, as a sales rep, you can record your interaction with a customer to be satisfactory or not. These interactions can be mapped as an emotional journey from the perspective of the customer, which helps improve customer experiences.
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