SLA Policies
- What is an SLA (Service Level Agreement)?
- I am looking for information on Service Level Agreements or SLAs.
- Where do I set up SLA policies?
- How do I create an SLA for customer cases?
- Is there a way to send alerts before the violation of an SLA?
- Can I escalate the violation of an SLA?
- When a case's SLA status says Time Left, what does this mean?
- What are SLAs?
- How will SLAs benefit me?
- I have a Sales Starter edition of Vtiger CRM. Can I configure SLAs in this?
- What are the types of SLA I can create in the CRM?
- What is a Customer SLA?
- What is an Internal SLA?
- Where do I create an SLA policy in the CRM?
- How do I configure an SLA Policy?
- What is the difference between Business Hours and Calendar Hours?
- What are the SLA Targets?
- Why should I set SLA Targets? What is its importance?
- My SLA policy is based on Business Hours. What will happen if I don't set SLA Targets?
- How do I configure alerts in the SLA policy?
- How do I be notified when an SLA violation happens?
- I don't want the SLA Timer to be running in certain case states. Is this possible?
- Why are SLA Statuses necessary?
- The case is closed, but the customer has replied to it. What will happen to the status of the case?
- I saw the SLA status as Fulfilled in a Case. What does this mean?
- My case is in New status. What will the SLA timer do?
- How do I know when an SLA has been violated in a case?
- How do I understand the dependency of cases on SLAs?
- I am waiting for my customer to reply to the case. Will the SLA timer still run?
- When will the SLA timer on a case stop?
- What happens when a Case or an Internal Ticket gets escalated?
- The case is resolved. But I can see a + sign in the status. What does this mean?