Introduction

Some editions (ex: One Pilot) might have limits on total number of records. In this article, you will learn what types of records are counted towards this limit. 

Included records

• Records added in any module including custom modules (Ex: Contact, Lead, Task, Case, Expense)
• Chat Conversation Transcripts (Web Chat, Facebook Messenger, Instagram DM, Twitter DM)
• Web Activity
• Web Visitor 
• Documents & ESign Documents
• Surveys & Survey responses
• LMS Courses, Concepts, Quizzes, Questions

Excluded records

• All Configuration records
  • For example: Users, Roles, Profiles, Workflows, Approvals, Process Flows, Playbooks, SLAs, etc., 
• Comments & Comment reactions
• Emails
• Phone Calls
• Emotions
• Line Items in Transaction records such as Deals, Quotes, Invoices, ..etc. 
• Employee records
• Email Attachments
• Case Attachments
• Individual messages in Live Chat, WhatsApp, Facebook Messenger, Twitter DM, Instagram DM)
• SMS messages
• Print Templates
• Email Templates
• Appointment Pages
• Reports
• Profile Images, Product Images,