How can my customers cancel an appointment?

There are two ways a customer can cancel an appointment:

• From the appointment itself:
  • When a customer schedules an appointment with you, he or she will immediately receive a confirmation email.
  • The confirmation email contains a cancellation link also.
  • If you click the cancellation link, the appointment is canceled. 

 

• From the confirmation page
  • A customer can also cancel an appointment from the confirmation page, immediately after scheduling the appointment.
  • Also, he or she must give a reason for canceling an appointment.