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How can my customers cancel an appointment?

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There are two ways a customer can cancel an appointment:
  • From the appointment itself:
    • When a customer schedules an appointment with you, he or she will immediately receive a confirmation email.
    • The confirmation email contains a cancellation link also.
    • If you click the cancellation link, the appointment is canceled. 
 
  • From the confirmation page
    • A customer can also cancel an appointment from the confirmation page, immediately after scheduling the appointment.
    • Also, he or she must give a reason for canceling an appointment.
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