FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
How are SLAs related to internal tickets?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the internal tickets created from the employee portal on the CRM?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to a team in my company?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

What are the different statuses of an internal ticket?

The Status field in Internal Tickets defines the state of the internal ticket. For example, an internal ticket may be open or resolved.

These are the various statuses of an internal ticket:
  • New - When the internal ticket is created 
  • Assigned - When the internal ticket is assigned to a person
  • Open - When the internal ticket is accepted but not assigned 
  • Wait for 3rd party - When an input is required from a 3rd party to resolve the internal ticket
  • Wait for employee - When an input is required from the employee to resolve the internal ticket
  • Resolved - When the internal ticket is resolved
  • Closed - When the internal ticket is in the Resolved state for a specified time, it goes to the Closed state
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