How do I assign an internal ticket to an individual?
You can do this by using the Assigned To
Follow these steps to assign an internal ticket to a team:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Service Desk.
- Click Internal Tickets.
- Open the internal ticket that you want to assign to a team.
- Click the Details tab on the right sidebar.
- Look for the Assigned To field.
- Select the name of an individual from the Assigned To picklist.
- Press Enter.
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