The SLA Name
field in internal tickets allows you to pick an SLA and assign it to an internal ticket.
Follow these steps to assign an SLA for an internal ticket:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Service Desk.
- Click Internal Tickets.
- Open the internal ticket that must be assigned an SLA.
- Click the Details tab on the right sidebar.
- Enter an SLA in the SLA Name field.
- Press Enter.
You can view the SLA details in the SLA Information
block in the Deep Dive View of an internal ticket.Note
: All your employees may not know about SLA policies in your organization. So, when an internal ticket is assigned to a team, the team selects the SLA for the issue.