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What happens when an email is forwarded to Mailroom?

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When an email comes into the Mailroom, it is scanned along with the mailroom rules configured by you. When the email matches the criteria set up in a mailroom rule, the action in the mailroom rule is executed.

For example, if the Criteria is If Email Recipient contains supportteam@vtgr.com and the Action is Create/Update Cases, then a case record is created for every email that comes into supportteam@vtgr.com. 
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