Where do I select my business hours?

You can select them under the My Preferences setting.

Follow these steps to select your business hours:

1. Click the User Menu on the top right corner of the screen.
2. Click the My Preferences button. This will redirect you to the My Preferences page.
3. Click the Edit icon on the right side of the page.
4. Scroll down to the Business Hours block.
5. Select your business hours from the drop-down list.
6. Click Save.

Note: If you are unable to see your desired business hours, please contact your CRM administrator to set them up. Business hours can be set up under Settings > Configuration.