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How many default workflows are there for the Internal Tickets module?

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There are two default workflows related to the Internal Tickets module.
  • Update Internal Ticket status to Closed: It sets the Status field of an internal ticket to Closed when the Actual Resolution Time is more than 15 days. It also notified the employee through an email.
  • Send Satisfaction Survey: It sends a feedback/survey¬†email to an employee when their internal ticket Status is set to Closed.
To learn more about Internal Tickets, click here.
To learn more about Workflows, click here.
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