Home > FAQs > Can I see the Internal Tickets created from the employee portal on the CRM?

FAQs in this section

What is an Internal Ticket? What are the different statuses of an Internal Ticket? How do I create an Internal Ticket? How do I assign an Internal Ticket to a team in my company? How do I assign an Internal Ticket to an individual? How do I get updates about an Internal Ticket that I have created? How are SLAs related to Internal Tickets? How do I assign an SLA to an Internal Ticket? My employees are receiving a feedback survey email that I never send. Why is that? Why are there no closed states in Internal Tickets? How many default workflows are there for the Internal Tickets module?

Can I see the Internal Tickets created from the employee portal on the CRM?

Yes. When an employee creates an internal ticket from the employee portal, the ticket gets attached to the employee record in the CRM.

Follow these steps to view the internal tickets created by an employee:

Log in to your CRM account.
Click the Main Menu.
Go to Service Desk.
Select Employees.
Open an employee record.
Click More icon.
Click Internal Tickets.

FAQs in this section

Can I see the Internal Tickets created from the employee portal on the CRM?

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