An employee did not receive portal credentials. Why?

To ensure that the email with portal credentials is delivered to your employees, you must enable an email delivery setting in the CRM.

Follow these steps to ensure email delivery:

1. Click the User Menu on the top right corner of the screen.
2. Click the Settings button.
3. Select Email Settings under Configuration.
4. Click the Edit icon.
5. Scroll down to the Required Opt-in for Email Delivery section.
6. Enable the checkbox for Allow sending workflow emails to contacts that have opted-out.
7. Click Save.

To learn more about the employee portal, click here.