Can I show or hide fields in the Employee portal?

Yes, you can show or hide fields from internal tickets in each view of the employee portal - Create, Edit, and List views.
Follow these steps to display selected fields in the employee portal:

1. Log in to the CRM.
2. Click the User Menu on the top right corner of the screen.
3. Click Settings. The Settings page opens.
4. Go to Module Management.
5. Select Module Layouts & Fields. The Module Layouts & Fields opens.
6. Click the Select Module drop-down.
7. Select Internal Tickets.
8. Click the Detail View Layout tab.
9. Enter or select the following information to show a field in the employee portal:
   1. Create a new custom field and enable Quick Create or Mandatory field. 
   2. Select an existing field and enable Quick Create or Mandatory field. 

Note: Disable the Quick Create or Mandatory options for the fields you do not want to display in the Employee Portal.
To learn more about configuring the employee portal, click here.