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Are there any conditions that must be satisfied for assignment rules to work?

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Yes, certain conditions must be satisfied for assignment rules to work,
Primarily, the module in which you create a record must have an assignment rule configured. 
Next, you need to set up conditions for particular modules — the CRM checks for these conditions during the automated assignment process.
Have a look at them:

  • A lead record is assigned to a group.
  • A contact record is assigned to a group.
  • An opportunity record is assigned to a group AND 'Sales Stage' is not Closed Won or Closed Lost.
  • A task record is assigned to a group.
  • A case is assigned to a group AND 'Assigned To' is empty AND 'Status' is not Closed.
  • An internal ticket record is assigned to a group AND 'Assigned To' is empty AND 'Status' is not Closed.
To know more about Assignment Rules, click here.
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