Yes, you can filter the metrics in Help Desk Insights under Historical Metrics.
Follow these steps to view the current year's metrics:
- Click the Main Menu.
- Go to the Dashboard tab.
- Select Help Desk Insights under Dashboards.
- Click the Historical Metrics tab.
- Click the date range shown on the top right side of the page.
- Select Current year.
- Click the Apply button.
To learn more about Help Desk Insights, click
here.