FAQs in this section
How do I export a chart from Help Desk Insights?
What is Help Desk Insights?
How do I access Help Desk Insights?
Is Help Desk Insights available in all Vtiger editions?
What are Real Time Metrics?
What are Historical Metrics?
How do I filter data shown on the charts in Help Desk Insights?
How do I perform actions on the widgets in Help Desk Insights?
What does the First Response chart show in Help Desk Insights' Real Time Metrics?
What does the Case Backlog chart show in Help Desk Insights' Historical Metrics?
How do I print charts from Help Desk Insights?
How do I see the current year's metrics in Help Desk Insights?
Table of Contents
Yes, you can filter the metrics in Help Desk Insights under Historical Metrics.
Follow these steps to view the current year's metrics:
To learn more about Help Desk Insights, click here.
Follow these steps to view the current year's metrics:
- Click the Main Menu.
- Go to the Dashboard tab.
- Select Help Desk Insights under Dashboards.
- Click the Historical Metrics tab.
- Click the date range shown on the top right side of the page.
- Select Current year.
- Click the Apply button.
To learn more about Help Desk Insights, click here.
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