FAQs in this section
How can I export a chart from Help Desk Insights?
What is Help Desk Insights?
How do I access Help Desk Insights?
Is Help Desk Insights available in all Vtiger editions?
What are Real Time Metrics?
What are Historical Metrics?
Can I filter data shown on the charts in Help Desk Insights?
What actions can I perform on the widgets in Help Desk Insights?
Can I see the current year's metrics in Help Desk Insights?
What does the First Response chart show in Help Desk Insights' Real Time Metrics?
Can I print charts from Help Desk Insights?
What does the Case Backlog chart show in Help Desk Insights' Historical Metrics?
Table of Contents
The Case Backlog chart shows the number of cases that are yet to be resolved, grouped by case Status.
To learn more about Help Desk Insights, click here.
To learn more about Help Desk Insights, click here.
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