How are duplicate records created?

There are plenty of ways through which duplicate records can accumulate in the CRM. Duplicate records are created:

• When you create, import, or perform a mass edit on records 
• When you create records using  Quick Create
• From Mailroom, Workflows, Webforms, and Chrome Plugin features

If you set up duplicate prevention, then duplicate records are not created from the above processes.
To know more about Duplicate Prevention, click here.