How are Merge Tags used in SMS Templates?

Merge Tags use a specific syntax, such as {#var#}, and can be customized to match specific data fields available in your CRM. Using Merge Tags can help you create personalized, targeted messages that resonate with your audience and improve engagement.
For example, let's say you want to send an SMS message to a customer reminding them of an upcoming appointment. You can use Merge Tags to automatically insert the customer's name, appointment date, and other details into the message. When you send the message, the tags will be replaced with the information from the merged fields from the related record.

Enter {#var#} and select the required merge field from the section below. When you send the message, the merge tags will be replaced with the information from the merged field specific to the recipient from the related record.
Follow these steps to add merge tags to an SMS template:

When adding content to the SMS template:
1. To add a merge tag (Repeat to add more merge tags).
  1. Enter {#var#} in the content.
  2. Click anywhere outside the content field. Merge tag fields appear.
  3. Click on the empty field beside the added placeholder.
  4. Select the required merge tag from the available list.

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How are Merge Tags used in SMS Templates?

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