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What methods are used for backup and recovery?
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To protect customer data, Vtiger follows strict backup and retention policies. Below are the key details:
- Vtiger takes daily database and file backups for every customer instance.
- Data Retention Policies:
- Trial accounts: Deleted 12 days after the trial ends if not upgraded.
- Paid accounts: Deleted 90 days after cancellation.
- Free accounts: Deleted after 60 days of inactivity.
- Backups are stored on AWS S3 to mitigate hardware failure risks.
- Backups are encrypted using AES-256 at AWS S3 for security.
- The data will be restored within 8 hours in case of a disaster.
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