How do I send a Teams meeting link from Live Chat?

Follow these steps to create a Teams meeting from the Live Chats module:

1. Log in to the CRM.
2. Click the Main Menu.
3. Go to Help desk.
4. Select Customer Issues > Live Chats. The Live Chat page opens. 
5. In the Live Chat console, click on any conversation.
6. Click More on the top right of the conversation.
7. Click Accept. 
8. Click More on the top right of the conversation.
9. Select the Schedule Conference option. The Schedule Conference window opens. 
10. Enter or select the following details in the Schedule Conference window - 
    1. Event Name: Enter a name for your meeting.
    2. Activity Type: Select Teams Meeting as the activity type from the dropdown.
    3. Start Date: Choose the date on which the meeting should be scheduled.
    4. Start Time: Select the time at which the meeting should begin.
    5. Duration: Enter the expected duration of the meeting (e.g., 30 minutes, 1 hour).
11. Select the following options to send the Teams Meeting link -
    1. Send via Email: The link will be emailed to the primary email.
    2. Send in Chat: The link will be shared within an active Live chat conversation.