How do I configure notifications for case updates, excluding updates made by the case owner?

Follow these steps to add an alert for case updates:

1. Log in to the CRM.
2. Go to the main Menu.
3. Go to Essentials > Collaborations.
4. Click Actions. The Actions page opens.
5. Click + Add Alert. The Add Alert Rule window opens.
6. Enter or select the following information:
   1. Select Alert: Choose Activity Alert.
   2. Module: Select Cases.
   3. Alert Message: Enter an alert message.
   4. Click Add Conditions.
      1. Set the condition to Last Modified By is not equal to Current User.
7. Select Email as the alert channel.
8. Click Save.

The alert will now notify you whenever a case is updated by users other than the case owner