FAQs in this section
Can I set up mailroom rules from my inbox?
What is mailroom?
How do I create cases using Mailroom and auto-forwarding?
What is Criteria in mailroom rules?
What is my auto-forwarding (mailroom) address?
What happens when an email is forwarded to Mailroom?
How does the Archive Email mailroom rule work?
What is Autofill Values from the Email Body in mailroom rules?

Can I create leads, contacts, and organizations using incoming emails?

Yes. You can automate the creation of CRM records using emails coming into your mailbox. This is possible only when auto-forwarding is set up in your email client. Vtiger CRM uses email information to create deals, leads, contacts, organizations, cases, and other records when you set up auto-forwarding in your email client and mailroom rules. 

You can access the mailroom by going to Settings > Automation > Mailroom.
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