Vtiger automatically suspends email campaign services for an account when:
on recently sent email campaigns exceed our thresholds.
When this happens, it negatively impacts our server reputation and affects other customers using our service. It also affects the email deliverability and our relationship with ISPs such as Gmail, Outlook, and other services.
To prevent our server from getting blacklisted, we moderate your account from sending any emails in the future.
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The stats of your latest email campaign are considered to check the thresholds and update your Nice Score accordingly.
Nice Score is a rating from 1 to 5 that is internally tracked by Vtiger CRM. Nice Score increases automatically from 1 to 2 if your initial campaigns do not exceed the thresholds of spam complaints, unsubscribes, or bounces.
If your email campaign meets at least one of the thresholds as mentioned above, the Nice Score reduces by 1.
For example,
Nice score reduction decreases your Allowed credits for the next email campaign.
To learn more about Nice Score, click here.
After moderation, only Email Campaigns services are suspended. You can still access your Vtiger account and perform other operations. You will also be able to view the reports of your previous email campaigns.
If your email campaigns service is suspended, you can contact [email protected] to activate your account and get any other kind of assistance.
To activate your account and increase the Nice Score, you need to submit a feedback form by clicking on the What should I do? button as shown below.
After reviewing the response, the Vtiger team will respond accordingly.