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Nice Score in Email Campaigns
Introduction
Nice Score is a rating from 1 to 5 internally tracked by Vtiger CRM. Nice Score increases automatically from 1 to 2 if your initial campaigns do not exceed the thresholds of spam complaints, unsubscribes, or bounces. As the Nice Score increases, the number of email credits also increases.
How Vtiger Calculates the Nice Score
If your email campaigns have excess spam complaints, unsubscribes, or bounces, your Nice Score is reduced automatically. Also, the allowed credits to be used in future campaigns will decrease.If spam complaints, unsubscribes, or bounces are within acceptable limits, your Nice Score increases automatically. However, the Nice Score does not increase if your email campaign size is less than 50.
- Nice score will now be computed only for Hard bounces.
Thresholds for Spam Complaints, Unsubscribes, and Bounces
A high number of spam complaints, unsubscribes, or bounces indicate that most recipients have not subscribed to receive your emails. By sending unsolicited emails, you might turn away your customers.
Spam complaints, unsubscribes, and bounces occur in the following scenarios:
- When your contacts have not subscribed to receive your emails
- When contact email addresses are invalid
- When the content is irrelevant to the contacts
- When the sender domain is not authenticated
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Actions to Perform When Thresholds Exceed
You can take the following measures to avoid exceeding the threshold levels:
- Clean up your marketing lists at frequent intervals.
- Obtain double opt-in from all your contacts.
- Send email campaigns only to the contacts that have double-opted in.
- Authenticate sender domains using SPF, DKIM, and CNAME records.
Difference Between Available and Allowed Credits
Available credits are the total number of emails you can send from your Vtiger account.
Allowed credits are the maximum number of emails you can send at the present moment. The number of allowed credits increases when your Nice Score increases.
For example, if you have 9680 Available credits and 1000 Allowed credits, you can send only 1000 emails per email campaign. Your Nice Score is recomputed within a couple of hours after a campaign is sent. When the Nice Score increases, the Allowed credits increase to 2500.
To learn more about email campaigns, click here.
Allowed Credits for Different Values of Nice Score
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In the table above:
- Nice Score is the Nice Score value maintained by Vtiger CRM
- Maximum Allowed Credits: This is the number of emails allowed to be sent.
- Minimum Number of Emails to be Sent: 50 is the minimum number of emails you must send in your next email campaign to trigger the re-computing of your Nice Score.
Why are Your Allowed Credits Zero
When your Nice Score becomes zero, your email campaigns subscription status will change to Inactive and your Allowed Credits become zero.
To activate your account and increase the Nice Score, you must contact [email protected] and take assistance from our CRM coaches.
Note: If your email campaigns subscription is inactive, you cannot send email campaigns.
Nice Score Calculation in Pilot Edition
Plan One Pilot (USD)
- Allowed Credits are ten, and Available Credits are 1000 on sign-up.
- After you add the card details on the Billing page, your Allowed Credits are increased to 50.
- Allowed Credits will increase after you send 25 email campaigns without crossing the thresholds for bounces, unsubscribes, and spam complaints.
Plan One Pilot (INR)
- Allowed Credits are ten, and Available Credits are 1000 on sign-up.
- After you add the card details and GST Number on the Billing page, your Allowed Credits are increased to 50.
- Allowed Credits will increase after you send 25 email campaigns, without crossing the thresholds for bounces, unsubscribes, and spam complaints. To learn more about the Pilot edition, click here.