Vtiger CRM gives you the ability to know the Engagement Level of the contact.
CRM with email campaigning abilities gives you a lot of benefits. One such advantage is that you can create a list by selecting desired Leads and Contacts from your Vtiger CRM account. You send them email campaigns and track results based on the particular list as a whole. Sometimes, however, in addition to the health of your list, you might also need to know the activeness of individual subscriber, i.e., lead or contact. The detail view of a lead or a contact record gives you the engagement level that takes into account number of opens, clicks, unsubscribes, bounces, and complaints.
Note! This feature is only available in Vtiger CRM On Demand edition.
Here’s how to track Engagement level
Here’s what star ratings on engagement level mean