Introduction

Ask Calculus AI allows users to interact directly with Calculus AI through commands. Ask Calculus feature is available for all modules in the CRM on the top of the screen. You can find the Ask Calculus icon on the top header of the screen. The icon will be available irrespective of which module you open.

You will find the following four tabs when the Ask Calculus AI window opens:

• Summary or Search - Summarizes a deal or a contact. For example, it gives the summary of a deal or a contact.
• Create command - Creates records by auto-filling a form based on the information given in the free-form text. For example, /create an important meeting with John Smith tomorrow at 11 AM for one hour, and create an event with a name and time.
• Query - Shows Open deals by Pipeline and Sales stage.
• Ask GPT - Text command refers to specific instructions or queries you can provide as text.
  • Text commands are used to get information from GPT services like OpenAI. You can type the text in the text field and click send. Based on your query, OpenAI will fetch the information.
  • We use GPT services such as OpenAI's ChatGPT or Google Gemini to execute text commands.

Note: All the commands used are tracked for usage. The personal information used, like email or phone numbers, will be encrypted and hence completely secure.

Feature Availability

Ask Calculus AI offers the following benefits:

• Improve Conversion - You can make better decisions with easy access to information.
• Save Time - You can save time by simply creating records from commands, creating reports from natural language queries, and getting a deal summary in a few seconds. 

In this article, you will learn about:

• Calculus AI
• Accessing Ask Calculus AI
• Using different commands
• Limitations

Key Terminology

 

Key Term	Definition
Command	A command is an instruction a user provides to the system to perform a calculus-related operation or retrieve information.
Query	A query refers to a request for information related to Calculus.
+ Create	A command is used to create a record.
Summarize or Search	A command is used to get the summary view of a record.
Ask GPT	Text commands are used to get information from GPT services like OpenAI.

Accessing Ask Calculus AI

Follow these steps to access Ask Calculus in Vtiger CRM:

1. Log in to the CRM.

2. Select any module.
3. Click the Ask Calculus AI icon on the top of the screen. An Ask Calculus AI window opens.

4. Select any one from four commands - Query, Summarize or Search, Create, and Ask GPT.
5. Click Send.

A record will be created, or a summary will be displayed.

Note: Do not enter confidential information like email ID or phone number.
 

Using Different Tabs

Query

The Query tab allows you to request information or data specific to the CRM. 

Example 1. Show open deals by pipeline and sales stage

     2. How many deals were created last week

+Create command

The +Create command extracts information from natural language text to create records.

Example 1: +Create an important meeting with John Smith tomorrow at 11 AM for one hour create an event with a name and time.

This will create an Event with the following auto-filled values:

• Activity Type - Meeting
• Contact Name - John Smith
• Start Time - 11 AM
• End Time - 12 PM
• Priority - Important

Example 2: +Create a $100k Opportunity related to John Smith for opening a new coffee shop, and close the deal by 15th Aug this year. 

This will create an Event with the following auto-filled values:

• Activity Type - Opportunity
• Contact Name - John Smith
• Event - Coffee shop
• Close Deal - 15th Aug

Summarize or Search command

The Summary command summarizes a deal or a contact. 

Example 1:

Summarize Opportunities Acme or Summarize Deal Initech will fetch you the deal summary related to Acme and the Initech organization. 

This will create a Deal with the following auto-filled values:

• Activity Type - Summary
• Organization Name - Acme or Initech

Ask ChatGPT

Text command refers to specific instructions or queries you can provide as text.

• Text commands are used to get information from GPT services like OpenAI. You can type the text in the text field and click send. Based on your query, OpenAI will fetch the information.
• We use GPT services such as OpenAI's ChatGPT or Google Gemini to execute text commands.

Limitations

• Assignment Rule will not work, as records will not be assigned to Groups. If we give the prompt to GPT asking to create a record in some module and assign it to a Group, then the created records will not get assigned to the mentioned group.
• Field validation is not supported. In the Module layout and fields, we have Field Validations. These are not supported for the records created from Ask Calculus AI. Even if the field validation doesn’t match, GPT will fill the values in those fields automatically.
• Even if a user is not authorized to assign records to another user, Calculus can still automatically take the prompt and assign it to that user

Troubleshooting Tips

Error: Could not identify the module in Ask Calculus AI

The entered input doesn’t match with the existing modules and fields. Make sure that the correct module is being used for the input. Look for any typos or other mistakes in the entered data.

Error: Resource not found in the Ask Calculus AI

The entered resource might not have been a trained NLP from settings.

The Train button is disabled in the Generative AI designer

• Train button will be enabled only after updating the modified records count.
• Modified records count will be updated if the Articles/FAQs are updated to Published status.

The records don’t appear in the pop-up to select for training

Only public and published records will appear in the pop-up.

Error: Token exceeded message is displayed

Install the booster pack to get the tokens.

Error: Token exceeded message displayed in concepts

Reduce the description of the concepts to generate the questions.

AI review is not working for coaching records

AI review might be disabled in coaching settings.

The test query didn’t give a response

The Article/FAQ/Document might not be trained.

Displays message: ‘No questions found’

No records related to the recent email in cases and inbox replies are trained.

If the Websense directly connects to the agent without giving the response

Chatbot availability in widgets is configured to Never Show.

Note: The user will get the response even though they cannot access that module/field.