FAQs in this section
What is an Internal Ticket?
What are the different statuses of an Internal Ticket?
How do I create an Internal Ticket?
How do I assign an Internal Ticket to a team in my company?
How do I assign an Internal Ticket to an individual?
How are SLAs related to Internal Tickets?
How do I assign an SLA to an Internal Ticket?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the Internal Tickets created from the employee portal on the CRM?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
How do I get updates about an Internal Ticket that I have created?
Table of Contents
To get updates about the internal ticket that you have created, you must follow the internal ticket record.
To follow an internal ticket, click the star-shaped icon beside the internal ticket name.
To follow an internal ticket, click the star-shaped icon beside the internal ticket name.
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